Privacy Policy

BetWest is committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, or use our online casino services. We process your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our privacy practices, please do not use our website or services.

We collect several types of information to provide and improve our services:

• Account Information: Name, date of birth, email address, phone number, postal address, and identity verification documents
• Financial Information: Payment method details, transaction history, deposit and withdrawal records, and banking information
• Gaming Data: Betting history, game preferences, session duration, and account activity
• Technical Information: IP address, browser type, device information, operating system, and website usage patterns
• Communication Records: Customer support interactions, live chat messages, and correspondence

We also collect information automatically through cookies and similar technologies when you interact with our platform.

BetWest uses your personal information for specific business purposes:

• Creating and managing your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and age to comply with legal requirements
• Providing customer support and responding to inquiries
• Detecting and preventing fraud, money laundering, and other illegal activities
• Sending important account notifications and security alerts
• Improving our website functionality and user experience
• Complying with regulatory obligations and licensing requirements

We may also use your information for marketing purposes, but only with your explicit consent, which you can withdraw at any time.

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our gaming services and fulfill our contractual obligations
• Legal Compliance: Meeting regulatory requirements, anti-money laundering obligations, and licensing conditions
• Legitimate Interests: Fraud prevention, security monitoring, and business operations, provided these interests do not override your privacy rights
• Consent: Marketing communications and optional services where you have given explicit permission

We share your information only when necessary and appropriate:

• Service Providers: Payment processors, identity verification services, and technical support providers who assist in our operations
• Regulatory Bodies: Our licensing authority and other regulatory agencies as required by law
• Legal Obligations: Law enforcement agencies, courts, and other authorities when legally compelled
• Business Partners: Game providers and software suppliers, but only information necessary for service delivery

We do not sell your personal information to third parties for marketing purposes. All data sharing arrangements include strict confidentiality and data protection requirements.

BetWest implements comprehensive security measures to protect your personal information. We use industry-standard encryption protocols, secure servers, and regular security audits. Access to personal data is restricted to authorized personnel who require it for their job functions.

Our security measures include firewalls, intrusion detection systems, and regular vulnerability assessments. However, no online system is completely secure, and we cannot guarantee absolute security of your information.

Under applicable data protection laws, you have several rights regarding your personal information:

• Access: Request copies of your personal data we hold
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact our privacy team using the details provided in the Contact Us section.

Our website uses cookies and similar technologies to enhance your experience and provide essential functionality. We use session cookies for account security, persistent cookies for user preferences, and analytics cookies to understand website usage patterns.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. Our cookie banner provides options to accept or decline non-essential cookies.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Account information is typically retained for the duration of your relationship with BetWest plus additional periods required by regulatory obligations.

Financial records and transaction data are retained for at least five years after account closure to comply with anti-money laundering regulations. Marketing preferences are deleted when you unsubscribe or close your account.

BetWest may transfer your personal data to countries outside your jurisdiction for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

All international transfers comply with applicable data protection requirements and maintain the same level of protection as provided in your home jurisdiction.

Our services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 18, we will delete it immediately.

We implement age verification procedures during account registration to prevent underage gambling and protect minors from accessing our services.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated through email or prominent website notices. The updated policy becomes effective immediately upon posting.

We encourage you to review this policy regularly to stay informed about how we protect your information.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer:

Email: [email protected]
Address: Data Protection Officer, BetWest, at our registered office
Response Time: We aim to respond to all privacy inquiries within 30 days

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information appropriately.