Responsible Gambling

At BetWest, we are deeply committed to fostering a safe and responsible gaming environment for all our players. We understand that for most, gambling is an enjoyable form of entertainment. However, we also recognise that for a small minority, it can lead to problems. Our policy is designed to minimise the risks associated with gambling and to provide support for those who may be experiencing difficulties. We adhere strictly to the guidelines set by our licensing authority and continuously review our practices to ensure the highest standards of player protection. Our goal is to empower you with the tools and information necessary to manage your play responsibly and to ensure your experience with BetWest remains positive and within your control.

Problem gambling can manifest in various ways, often subtly at first. It is important to be aware of the indicators, both in yourself and in those around you. Some common signs include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about gambling activities.
• Chasing losses, believing you must win back money lost.
• Gambling affecting your relationships, work, or finances negatively.
• Feeling anxious, guilty, or irritable when you are not gambling, or when trying to cut down.
• Borrowing money or selling possessions to fund gambling.
• Neglecting responsibilities or hobbies in favour of gambling.

If you recognise any of these signs in your own behaviour, or if friends or family express concerns, it may be time to seek help. BetWest encourages open communication and provides resources to assist you.

Maintaining control over your gambling activities is key to ensuring it remains a fun and harmless pastime. Here are some practical tips to help you stay in control:

• Gamble for entertainment, not as a way to make money.
• Set strict financial and time limits before you start playing and stick to them.
• Never gamble with money you cannot afford to lose.
• Avoid gambling when you are feeling stressed, upset, or depressed.
• Balance gambling with other activities and hobbies.
• Do not chase losses, accept them as part of the game.
• Take frequent breaks during your gaming sessions.
• Never let gambling interfere with your daily responsibilities or relationships.

By following these guidelines, you can help ensure your time at BetWest remains enjoyable and responsible.

BetWest provides robust tools to help you manage your spending effectively. You have the option to set daily, weekly, or monthly limits on your deposits, losses, and wager amounts. These limits are designed to help you control your expenditure and prevent you from exceeding your budget. Once a limit is set, you will not be able to deposit, lose, or wager more than the specified amount within the chosen timeframe. You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take a short cool-off period to come into effect, allowing you time to reconsider. Decreasing a limit, however, will usually take effect immediately.

If you feel you need a short break from gambling, BetWest offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period, typically ranging from 24 hours to several weeks. During a time-out, you will not be able to log in, deposit, or play any games. This provides an opportunity to step back and reflect on your gambling habits without committing to a longer self-exclusion. Once the chosen period expires, your account will automatically reactivate, allowing you to resume play. You can activate a time-out through your account's responsible gaming section.

For those who require a more extended break from gambling, BetWest offers comprehensive self-exclusion options. Self-exclusion allows you to ban yourself from accessing your account for a significant period, typically six months, one year, three years, or even permanently. During a self-exclusion period, your account will be closed, and you will not be able to log in, deposit, or play any games. We will also take steps to remove you from our marketing communications. It is important to note that self-exclusion is a serious commitment and cannot be reversed until the chosen period has fully elapsed. If you choose to self-exclude, we recommend you also consider self-excluding from any other gambling operators you may use. Our customer support team can provide further guidance on this process.

BetWest strictly prohibits individuals under the legal gambling age from accessing our services. We employ rigorous age verification procedures during the registration process to prevent underage gambling. This includes requesting proof of age and identity documentation. We understand that minors may have access to computers or mobile devices, and we strongly advise parents and guardians to take proactive steps to protect their children. This can include installing parental control software, monitoring internet activity, and keeping account details confidential. If we discover that an account has been registered by an underage individual, it will be immediately closed, and any winnings will be forfeited. We urge parents and guardians to report any suspected underage gambling to our support team immediately.

To help you keep track of your playing time, BetWest provides a "Reality Check" feature. This tool allows you to set regular reminders that will pop up during your gaming session, informing you of how long you have been playing. You can choose the frequency of these reminders, for example, every 30 minutes or every hour. When a reality check appears, you will be given options to continue playing, view your transaction history, or log out. This feature is designed to encourage breaks and help you make informed decisions about continuing your session. We believe that regular reminders are a valuable aid in maintaining control over your gambling habits.

If you are unsure whether your gambling habits are becoming problematic, taking a self-assessment can be a helpful first step. BetWest provides a simple questionnaire designed to help you evaluate your own gambling behaviour. This assessment asks a series of questions related to your gambling frequency, expenditure, and the impact it has on your life. Your responses are confidential and are not stored by BetWest. The results are intended to provide an indication of whether you might be at risk and if further action, such as seeking professional help or utilising our responsible gaming tools, might be beneficial. We encourage all our players to periodically review their habits and use this self-assessment as a valuable tool for self-reflection.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)